Trust & safety
Privacy policy
Valora collects only the information needed to provide accounts, orders, payments, delivery, reviews and customer support.
Last updated: August 2026
Issued by VALORA COMMERCIAL SERVICES LIMITED (trading as Valora), registered in Zambia.
Information we collect
We may collect your name, contact details, delivery address, account identifiers, order history, support messages, reviews and basic website activity needed to operate and improve Valora.
How information is used
We use information to fulfil orders, confirm payments, arrange delivery, prevent fraud, provide support, maintain wishlists and reviews, and meet accounting or legal obligations.
Payments and sharing
Payment credentials are handled by the selected payment provider. Valora does not request your PIN or one-time password. We share only necessary order and delivery information with sellers, couriers and service providers involved in fulfilling your request.
Your choices
You may request access, correction or deletion of information that Valora is not required to retain. You can also remove saved items and edit account details from your account area.
Questions about this policy?
Contact our support team and we will respond with the details of your specific order.
Contact support