Refund & returns policy

Items delivered inside Zambia may be returned within 7 days of delivery if they are damaged, faulty, incomplete, or materially different from the product page. Vehicles, machinery and custom-manufactured goods are assessed individually because of their value and specification.

Items must be returned in the condition they arrived, with original packaging and accessories where possible.

• Wrong, faulty, damaged or incomplete items.
• Orders we cannot fulfil or source after payment.
• Import orders cancelled before goods are purchased in China.

Freight, customs duty and clearing charges already paid on your behalf are not refundable once incurred. Change-of-mind returns on non-faulty items may carry a handling and return shipping cost.

Import orders move through quotation, deposit, purchase, inspection, shipping and delivery. Cancelling before purchase in China is refunded in full. After purchase, refunds depend on what the supplier and freight partner have already committed. We show you the exact position of your order before any deduction is applied.

1. Contact us with your order reference (for example ZK-XXXXXX) and photos or video.
2. We acknowledge your claim and confirm the next step.
3. Where a return is needed, we arrange collection or a drop-off point.
4. Once assessed, the refund is approved or a replacement is issued.

Approved refunds are paid back to the same method you used — mobile money, bank transfer or card. Mobile money refunds are typically processed within 1–3 business days of approval, bank transfers within 3–10 business days, and card reversals within the timeframe set by your issuing bank.

If you are unhappy with an outcome you can escalate the case for a second review by our management team. We keep records of the order, payment reference and inspection photos so that any dispute can be examined on evidence.