Trust & safety
Terms & conditions
These terms apply when you browse Valora, create an account, place an order, request an import, publish a listing or submit a review.
Last updated: August 2026
Issued by VALORA COMMERCIAL SERVICES LIMITED (trading as Valora), registered in Zambia.
Orders and pricing
Prices, fees, quantities and delivery charges shown at checkout form the order summary. Availability and final delivery arrangements may need confirmation for imported, oversized or supplier-listed items.
Payments
Use only the payment options displayed at checkout. An order is not treated as paid until Valora or the configured payment provider confirms receipt. Never share a PIN or one-time password.
Marketplace conduct
Customers and suppliers must provide accurate information. Reviews must reflect genuine experience and may be moderated for abuse, personal information, spam or unrelated content.
Returns, disputes and support
Eligible returns and refunds follow the published Refund & Returns Policy. Contact Valora promptly with your order reference if goods are damaged, incomplete or materially different from their listing.
Questions about this policy?
Contact our support team and we will respond with the details of your specific order.
Contact support