Trust & safety
Shipping & delivery
Delivery options and costs depend on where an item is located, its size, and your destination. Valora shows the available information before you pay.
Last updated: August 2026
Issued by VALORA COMMERCIAL SERVICES LIMITED (trading as Valora), registered in Zambia.
Products already in Zambia
For local stock, choose your province, district and delivery method at checkout. The applicable charge is shown in your order summary. Oversized or remote deliveries may require a confirmed quotation.
Products imported from China
Import listings show their sourcing or shipping estimate on the product page. International freight, customs and local delivery are separated where applicable so you can understand the full cost.
Tracking and delivery updates
When tracking is available, Valora records the courier and tracking number against your order. Delivery progress appears in your account and may also be sent through configured communication channels.
Delivery questions
Contact Valora before payment if an item is urgent, oversized, or needed outside the listed delivery area. We will confirm availability and timing rather than promise an unsupported date.
Questions about this policy?
Contact our support team and we will respond with the details of your specific order.
Contact support