Trade compliance & buyer protection

Import orders are declared to the Zambia Revenue Authority through a licensed clearing agent. Quotations show the landed cost, including freight, duty, VAT where applicable and delivery to your town, so there are no surprise charges on arrival. Where a duty rate or valuation changes at clearance, we share the official documentation with you.

We do not source, ship or list weapons, ammunition, narcotics, counterfeit branded goods, protected wildlife products, or any item prohibited by Zambian or Chinese export and import law. Regulated categories such as pharmaceuticals, telecom equipment, agricultural inputs and fuel-burning machinery are only handled where the required permit or standards certificate can be obtained.

Orders are inspected and photographed in China before shipment. You review the inspection pack and approve it before the balance is paid. Electrical goods are checked for the correct voltage and plug type for Zambia, and vehicles are documented with photos and condition notes before loading.

Every order receives a unique reference and payment is only made to the account details published on this website. We screen unusual orders, keep an audit trail of payments and deliveries, and cooperate with banks and mobile money operators where fraud is suspected. We do not accept payments intended to disguise the source of funds.

We do not knowingly trade with parties or destinations subject to international sanctions, and we decline orders where the end use appears unlawful.

• Written quotation and order reference before any payment.
• Inspection evidence before goods leave China.
• Shipment tracking and delivery confirmation.
• Refunds and returns handled under our refund policy.
• Personal data handled under our identity protection policy.

If you believe a listing, seller or message breaches this policy, report it to us with any evidence you have. We investigate every report and remove listings that do not comply.